Vendor guides

Build a table people remember

Practical guides for presenting your products clearly, telling your story, building customer trust, and preparing for a smooth marketplace experience.

Tell your story clearly

Give customers a short, specific way to understand the person and purpose behind your table.

Say who you are and where your work is based.
Explain what you make or offer in plain language.
Share the real experiences, materials, or ideas that inspired the work.
Choose one honest detail you want customers to remember.
Avoid exaggerated cultural claims and generic phrases that could describe any business.

Take strong product photos

Useful photos help customers understand a product before they ask a question.

Use soft natural light near a window and avoid harsh shadows.
Choose a clean background that keeps attention on the product.
Show several useful angles, including details and the back or inside when relevant.
Include a familiar object, hand, or styled setting to show scale.
Keep colours accurate and consistent with the item in person.
Remove blurry images and avoid heavy filters that hide texture or colour.

Write helpful product listings

Answer the practical questions a customer would ask while standing at your table.

Use a clear product name that is easy to scan.
Describe what the product is, how it is used, and what makes it useful or distinct.
List materials, dimensions, price, and available colours, sizes, or options.
Include care instructions and any handling notes.
State exactly what is included so bundles and sets are easy to understand.

Create a consistent table

A consistent table feels easier to browse and makes your vendor story recognizable.

Use a consistent photography style across products.
Group related products and label categories clearly.
Keep names, prices, and key details readable at a glance.
Repeat a recognizable colour, material, or story cue with intention.
Leave breathing room; too many competing signs and decorations can hide the products.

Build customer trust

Trust grows when the information at your table matches what happens after a customer reaches out.

Keep product details and availability accurate.
Share realistic processing times and update customers when plans change.
Reply clearly and follow up when you say you will.
Be honest about pickup locations, shipping options, and likely arrival windows.
Explain simple return or exchange expectations before a customer commits.

Prepare for fulfilment

A simple fulfilment routine protects your time and gives customers a smoother experience.

Choose packaging that protects the item and is practical to prepare repeatedly.
Know what is ready now, made to order, or running low.
Confirm pickup places, times, contact details, and handoff instructions.
Prepare shipping materials, realistic processing times, and tracking details when available.
Keep answers ready for common questions about timing, care, damage, and missing items.

Your next step

Ready to bring your table?

Tell Souk about your work, products, and practical plan for taking care of customers during the pilot.

Apply to join Souk